Contact timezone

By default a campaign runs on your business timezone. Turn on contact timezone and it uses each lead’s own local time for the calling hours, the agent, and any booking.

Every campaign has a timezone setting that decides whose clock it runs on. It is off by default, which means the campaign runs on your business timezone.

The two settings

Setting	Whose clock the campaign uses
Business timezone (default)	Your account’s timezone. Every lead is treated as if they live where your business does.
Contact timezone (on)	Each lead’s own timezone, read from their contact record.

“9am to 5pm” only means something once you know whose 9am. A lead in New York and a lead in Los Angeles are three hours apart. With contact timezone on, “9am to 5pm” becomes their local 9 to 5, not yours.

What it changes

Turning on contact timezone does more than shift the calling window. The lead’s timezone flows into the whole call, so it changes three things at once:

Where	Business timezone	Contact timezone
Calling hours	The window runs on your business clock	The window runs on the lead’s local clock
What the agent knows	The agent treats the lead as being in your timezone	The agent knows the lead’s real local time, so it greets them correctly and reasons about “this morning” or “tonight” the way they experience it
Booking and callbacks	Times are offered and set in your business timezone	Times are offered and set in the lead’s local time

That middle row is the one people forget. Even when two leads are dialed at the same instant, the agent should say “good morning” to one and “good evening” to the other. Contact timezone is what makes that right.

Where the timezone comes from

The setting reads the timezone stored on the lead’s contact record. A few things worth knowing:

• If a contact has no timezone on file, that lead falls back to your business timezone.
• You can turn it on for a single campaign or for the whole project. The campaign setting wins.
• Turn it on whenever you dial across regions. Leave it off when all your leads sit in one timezone.

The timezone comes from the contact record in your CRM. See how GoHighLevel captures a contact’s timezone for how that field gets set on forms and surveys.